Policies

Our Philosophy
Our philosophy is one of pure and simple pampering.

Reservations
Reservations are recommended and a deposit is required at time of booking.

Group Reservations
Let our Spa Coordinator schedule your group event. Call for further details 251-380-2900 or email nouveau@nouveaudayspa.com.

Service Guarantee
We stand by our services. Due to the nature of some services, this guarantee may vary. All adjustment services will be evaluated within a 7 day window by the Department Director. No Refunds.

Children
Our spa is a place of relaxation and serenity for all of our clients. Children and infants can not accompany adults who are receiving treatments, and can not be left unattended while their parents receive services. Children 11 and above are certainly welcome if they have an appointment for services and are accompanied by an adult.

Valuables
Please refrain from bringing any valuables to the Spa. We regret that we can not be responsible for loss or damage of personal articles, For the protection of your clothing, we also ask that you wear the robe that is provided. Also note, cell phones are not permitted in Spa “Quiet Zone.”

Nouveau Gift Certificates
• Must present certificate at time of service.
• Certificates are valid for products or services, are not redeemable for cash, and cannot be used to purchase gift cards.
• Certificates are NON-REFUNDABLE.
• Other restrictions may apply.

Promotions
Promotions cannot be combined.

Gratuities
Prices do not include gratuities. All parties are charged a 20% gratuity. Package prices do not include gratuity but it can be added at time of payment.

Returns
We will exchange or credit unopened, unused items that are returned within 7 days of purchase. Hair pieces, make-up items, or stying tools cannot be returned or exchanged.

Appointment Cancellation Policy
Nouveau on Dauphin requires a 30% non-refundable deposit to reserve all spa appointments. In the event that you need to cancel your scheduled appointment we require a minimum 24-hour notice so that we may possibly accommodate the needs of other clients. All spa packages and group events require a minimum 48-hour cancellation notice. Appointments secured with gift certificates will be charged 100% of the service value if no-show or cancel last minute. Failure to cancel within the designated 24 hours will result in loss of deposit.

Deposits
Deposits are collected via self-pay which is sent directly to you the customer to complete your request.

Tardiness
We will do what we can to accommodate, but arriving late for your scheduled appointment will incur the full fee for shortened treatments.