Things To Know
The staff at NouVeau Salon and Day Spa invite you to indulge in the full pleasure of style, beauty and pampering. With a focus on body well being, NouVeau is committed to providing you with the best spa and salon experience. Customer satisfaction is our top priority with our company. We are glad you chose us!
Children and Valuables
Our spa is a place of relaxation and serenity for all of our clients. Children and infants can not accompany adults who are receiving treatments, and can not be left unattended while their parents receive services. Children 11 and above are certainly welcome if they have an appointment for services and are accompanied by an adult.
Please refrain from bringing any valuables to the Spa. We regret that we can not be responsible for loss or damage of personal articles, For the protection of your clothing, we also ask that you wear the robe that is provided. Also note, cell phones are not permitted in Spa “Quiet Zone.”
We offer a 100% guarantee on all services. No refunds. You may receive a redo appointment at any time within the first week. Due to the nature of some services, this guarantee may vary. All redo services will be evaluated by the Department Director prior to booking.
We do require a credit card to reserve all appointments. In the event that you need to cancel your scheduled appointment with us we do require a 24 hour notice so that we may possibly accommodate the needs of other clients. All spa packages or group events require 48 hour cancellation notice. In the case of a same day cancellation or no show, you will be charged a fee up to 100% of your total service. We understand that emergency situations do arise and we will accommodate you in any way we can.
NouVeau Gift Certificates
• Must present certificate at time of service.
• Certificates are valid for products or services and are not redeemable for cash.
• Certificates are NON-REFUNDABLE and cannot be returned.
• Certificate amount is subject to gratuity restrictions.
• Other restrictions may apply.
All NouVeau promotions cannot be combined OR used with other NouVeau promotional offers.
If you decide that your product is not right for you, we will gladly take it back and exchange it for another product OR credit your NouVeau account if returned within 7 days. No cash or credit card refunds–exchanges or NouVeau credit only. Hair pieces or make-up items cannot be returned or exchanged.
Let our Spa Coordinator schedule your group event. Call for further details 251-380-2900.
Prices do not include gratuities. All parties are subject to 18% gratuity. Package prices do not include gratuity but it can be added at time of payment